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Find answers to some of our most frequently asked questions below. If you need further assistance, please contact our customer service team at service@tyhry.com.
TYHRY is operated by ECLIPTON LLC, a United States business entity. Our business address is listed on our Contact Us and policy pages.
Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.
Standard Shipping usually takes 7–15 business days. Urgent Shipping usually takes 3–10 business days. Delivery times are estimates and may vary depending on destination, customs, carrier conditions, and seasonal demand.
Standard Shipping is generally $5.99, and free shipping may be available on qualifying orders over $69.99. Urgent Shipping is generally $9.99 for selected destinations. Final shipping fees and available methods are shown at checkout and shall prevail.
Yes, TYHRY ships to multiple international destinations. Shipping availability may vary depending on the country or region. Please refer to the checkout page for the most accurate delivery options.
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can also visit our Order Tracking page for tracking assistance.
If you need to modify or cancel an order, please contact us at service@tyhry.com as soon as possible after placing it. We will do our best to assist, but changes or cancellations cannot be guaranteed once processing has begun.
Available payment methods are displayed at checkout. All payments are processed through secure payment channels.
Eligible items may generally be returned within 30 days, provided they are unused, unworn, and returned with original tags and packaging. Please review our Return & Refund Policy for full details and exclusions.
No. Certain items are non-returnable, including but not limited to final sale items, clearance items, personal care products, and items that have been worn, washed, altered, or returned without original packaging where required.
Please contact us at service@tyhry.com as soon as possible and include your order number together with clear photos of the item and packaging. We will review the issue and provide an appropriate resolution.
For all inquiries, please email service@tyhry.com. We aim to respond within 24–48 business hours.
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